Join Our Team and Secure the Future
Our people are our greatest asset. Join us in creating lasting impact for the organizations in our community.
Trust, Expertise & Lasting Connections
What It Means to Be One of Us
At SecureWon, we bridge deep technical expertise with a genuine human connection because certifications matter, but the people behind them matter even more.
We’re known for building lasting relationships. Many of our clients have followed our leadership team through multiple ventures, trusting us to guide them forward with integrity.
For us, success isn’t measured by revenue but by impact. We prioritize asking the right questions over offering the easiest answers, ensuring your business stays secure and future-ready.
Because we believe security starts with people, we invest in ours. Our team enjoys 401(k) matching with a 4% employer contribution, comprehensive health benefits including dental, vision, life, and disability insurance, and unlimited PTO. Taking care of our employees means they can take better care of our clients.
Move Beyond Limitations
Open Positions
We’re looking for talented individuals to join our team.
IT Support
Greater Boston Area: Level 1 Help Desk Support Technician (Full Time, Hybrid)
We are looking for a customer-focused and technically skilled Level 1 Help Desk Technician to join our team. In this role, you will be the first point of contact for clients, providing technical assistance, troubleshooting, and support for computer hardware, software, and operating systems, including Mac and Windows. Your ability to diagnose and resolve issues efficiently while maintaining clear communication will be essential in delivering top-notch service.
Key Responsibilities
- Provide first-line technical support by troubleshooting hardware and software issues for end users.
- Maintain accurate documentation by updating the help desk ticketing system with issue status and resolutions.
- Diagnose and resolve technical issues using diagnostic tools and industry best practices.
- Install, configure, and update desktop, laptop, and tablet operating systems, applications, and tools.
- Assist with software and hardware installations, updates, and configurations.
- Coordinate with third-party vendors and service providers as needed.
- Escalate unresolved issues to higher-level support teams while maintaining communication with clients.
- Provide clear and user-friendly explanations to non-technical clients regarding technical solutions.
- Gather feedback and suggest improvements to enhance IT support processes.
- Create and maintain technical documentation to support troubleshooting and end-user training.
What We’re Looking For
- Proven experience in a help desk or IT support role.
- Strong understanding of computer systems, mobile devices, and IT products.
- Hands-on experience with remote troubleshooting tools and office automation products.
- Ability to diagnose and resolve basic technical issues efficiently.
- Excellent communication and customer service skills to support non-technical users.
- Strong attention to detail, organizational, and time-management skills.
- Ability to adapt to new technologies and changing business needs.
- A team player with a willingness to accept coaching, feedback, and constructive criticism.
- Ability to build and maintain positive working relationships with team members and clients.
Preferred Qualifications
- CompTIA Network+, A+ (Networking fundamentals)
- Hands-on experience troubleshooting Windows and macOS operating systems.
- Familiarity with Active Directory (user account management, password resets).
- Knowledge of basic networking concepts (IP addressing, DHCP, DNS, VPNs).
- Experience with help desk ticketing systems (e.g., ServiceNow, AutoTask, Jira).
- Proficiency with remote support tools (TeamViewer, Datto RMM, Remote Desktop).
- Understanding of Microsoft 365 administration (email, user accounts, basic troubleshooting).
- Awareness of cybersecurity best practices (password policies, phishing prevention).
- Bachelor’s degree in information technology, or related field (preferred but not required).
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.
Proud to offer a rich and competitive compensation and benefits program to our employees
- Competitive salary ranging from $50,000-$65,000 per year.
- Car allowance for travel expenses.
- Hybrid work environment
- Ongoing professional development and certification reimbursement.
- Company Cell Phone Stipend – $50/month
- Dental / Vision coverage, Company-paid life insurance, 401(k) with a 4% match and more!
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak, and hear. The employee is frequently required to sit. The employee is frequently required to use hands and fingers for data entry. The employee must regularly lift and/or move up to 25 pounds. The Employer retains the right to change or assign other duties to this position.
SecureWon will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process may contact us at 1-855-458-6947.
Equal Opportunity Employer SecureWon is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status
Greater Boston Area: Level 3 Field Services Network Technician (Full Time)
We are looking for a skilled and client-focused Level 3 Field Services Network Technician to join our team. This onsite role is essential in providing top-tier network support to our clients, with occasional opportunities for remote work. If you have a strong technical background, a passion for problem-solving, and excellent interpersonal skills, we want to hear from you!
About the Role
As a Level 3 Field Services Network Technician, you will play a key role in delivering exceptional onsite technical support, troubleshooting, and maintenance for network infrastructure, including routers, switches, firewalls, and wireless access points. You will work closely with clients to install, upgrade, and configure networks tailored to their needs while optimizing performance and ensuring robust security through firewall and VPN configurations.
Key Responsibilities
- Provide onsite technical support and troubleshooting for network-related issues.
- Install, upgrade, and configure routers, switches, firewalls, and wireless networks based on client requirements.
- Perform routine diagnostics, performance optimization, and preventative maintenance.
- Assist in network security management, including firewall and VPN configurations.
- Document configurations, troubleshooting steps, and resolutions.
- Collaborate with remote support teams to ensure seamless client service.
- Train end-users on basic network operations and address client concerns.
- Monitor security threats, participate in change management and incident reviews, and support cybersecurity risk management.
- Serve as an escalation point for the Helpdesk and provide guidance to junior team members.
- Participate in an on-call rotation for after-hours support.
- Travel to client locations as required.
What We’re Looking For
- Technical expertise in network troubleshooting, installations, and security configurations.
- Strong customer service skills with the ability to explain technical concepts clearly.
- Ability to work independently while collaborating with remote teams.
- A proactive approach to network security and risk management.
- Willingness to travel to client sites and provide hands-on support.
If you’re passionate about networking, thrive in a client-facing environment, and are eager to make an impact, we’d love to have you on our team!
Preferred Qualifications
- Certifications such as CCNA, CompTIA Network+, or equivalent.
- Experience with VoIP systems or cloud networking solutions.
- Familiarity with remote desktop tools and IT service management software.
- Bachelor’s degree in information technology or related field (preferred but not required).
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.
Proud to offer a rich and competitive compensation and benefits program to our employees.
- Competitive salary ranging from $75,000-$90,000 per year.
- Car allowance for travel expenses.
- Opportunities for remote work depending on client needs.
- Ongoing professional development and certification reimbursement.
- Company Cell Phone Stipend – $50/month
- Dental / Vision coverage, Company-paid life insurance, 401(k) with a 4% match and more!
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak, and hear. The employee is frequently required to sit. The employee is frequently required to use hands and fingers for data entry. The employee must regularly lift and/or move up to 25 pounds. The Employer retains the right to change or assign other duties to this position.
SecureWon will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process may contact us at 1-855-458-6947.
Equal Opportunity Employer SecureWon is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Level 2 Network System Engineer (Full Time, Hybrid)
We are seeking a highly skilled and client-focused Level 2 Network Systems Engineer to support, manage, and improve IT environments for our managed services clients. This role is responsible for advanced technical support, network and systems administration, proactive issue resolution, and delivering an exceptional client experience.
The ideal candidate is technically strong, process-driven, service-oriented, and thrives in a fast-paced MSP environment where client trust, communication, and reliability are just as important as technical skill.
Key Responsibilities
Client Support & Service Delivery
- Serve as a primary technical escalation point for Level 1 technicians
- Provide advanced troubleshooting for network, server, and systems issues
- Deliver professional, clear, and client-focused communication
- Maintain strong client relationships through reliable service and technical confidence
- Translate technical issues into business-impact language for clients
- Participate in on-site and remote client support as required
- Participate in after hours, on call rotation
Network & Infrastructure
- Manage and support LAN/WAN, firewall, VPN, and wireless environments
- Configure and maintain network equipment (firewalls, switches, access points, routers)
- Monitor network performance, uptime, and security
- Support cloud and hybrid environments (Microsoft 365, Azure, virtualization platforms)
- Implement security best practices and hardening standards
Systems Administration
- Manage Windows Server environments (AD, DNS, DHCP, Group Policy)
- Support virtualization platforms (Hyper-V, VMware)
- Perform patching, updates, and system maintenance
- Backup and disaster recovery management
- Identity and access management support
MSP Operations
- Follow ticketing, documentation, and escalation procedures
- Maintain accurate documentation in PSA and IT documentation platforms
- Assist in onboarding new clients and infrastructure transitions
- Participate in project work and deployments
- Contribute to standardization, automation, and continuous improvement initiatives
Required Skills & Qualifications
Technical Skills
- Strong knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and firewall configurations
- Windows Server administration
- Microsoft 365 administration
- Active Directory & Group Policy
- Network troubleshooting and diagnostics (Cisco, Meraki, Aruba)
- Endpoint management and security tools
- Backup and recovery systems
- MSP tools (RMM, PSA, Auvik, documentation platforms)
Professional Skills
- Strong client communication and interpersonal skills
- Excellent problem-solving ability
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail and documentation
- Professional demeanor and client-first mindset
- Team-oriented and collaborative approach
Experience & Education
- 3–5+ years of IT support experience (MSP experience preferred)
- 1–3+ years in a Level 2 or similar technical role
- Relevant certifications are a plus:
- Network+ / CCNA
- Microsoft (Azure, M365)
- Security+
- Degree in IT or related field preferred but not required
Benefits
- Ongoing professional development and certification reimbursement.
- Health, dental, and vision insurance options.
- 401k with 4% company match.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak, and hear. The employee is frequently required to sit. The employee is frequently required to use hands and fingers for data entry. The employee must regularly lift and/or move up to 25 pounds. The Employer retains the right to change or assign other duties to this position.
SecureWon will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process may contact us at 1-855-458-6947.
Equal Opportunity Employer SecureWon is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status
Service Desk Engineer I (Boston Area, Full-time)
We are seeking a highly professional and client-focused Service Desk Engineer I to serve as the frontline of our managed services organization. This role is responsible for answering the support line, performing daily ticket triage, resolving Level 1 support requests, and coordinating escalation and support workflows as needed, with a strong focus on accurate documentation and timely, professional communication throughout the support process.
This position represents the first impression of our organization and plays a critical role in establishing client trust, satisfaction, and overall service quality.
Key Responsibilities
Client Communication & Frontline Support
- Answer and manage the support line and inbound client requests
- Serve as the primary point of contact for client support
- Deliver clear, professional, and friendly communication
- Set expectations on timelines, resolution processes, and next steps
- Maintain a high standard of customer service and professionalism
- Participate in on-site and remote client support as required
- Participate in after hours, on call rotation
Ticket Triage & Service Operations
- Log, categorize, prioritize, and route tickets accurately
- Perform daily ticket triage and queue management
- Monitor SLAs, response times, and ticket workflows
- Assign and escalate tickets based on urgency, impact, and complexity
- Maintain ticket quality and documentation standards
Level 1 Technical Support (Full Ownership)
- Handle and resolve all Level 1 support tickets from intake through resolution
- Perform first-level troubleshooting and issue resolution following established procedures
- Provide user account support, including password resets and access requests
- Support workstations, printers, and peripheral devices
- Perform basic network and connectivity troubleshooting
- Support Microsoft 365 and Google Workspace applications and endpoint devices
- Provide remote support assistance to end users
- Identify when escalation is required and coordinate a clear, well-documented handoff
MSP Process & Quality
- Follow service desk procedures and standards
- Maintain accurate documentation in PSA and IT documentation platforms
- Contribute to continuous service improvement
- Support client onboarding and user provisioning
- Maintain compliance with internal security and operational policies
- Support operational continuity by providing backup coverage for Sales and Procurement as needed
Required Skills & Qualifications
Professional Skills
- Exceptional client communication skills, both written and verbal
- Strong organizational skills with the ability to manage and prioritize multiple tasks
- Calm, professional demeanor under pressure
- Client-first mindset with a focus on service quality
- Strong follow-through and accountability
- Team-oriented and collaborative approach
Technical Skills
- Foundational IT troubleshooting knowledge
- Experience supporting Windows, Microsoft 365, and Google Workspace environments
- Understanding of basic networking fundamentals (Wi-Fi, DNS, connectivity)
- Familiarity with PSA and RMM tools preferred
Experience & Education
- 1–3+ years IT support or service desk experience
- MSP experience preferred
- Relevant certifications are a plus:
- CompTIA A+
- Microsoft Fundamentals
Benefits
- Ongoing professional development and certification reimbursement.
- Health, dental, and vision insurance options.
- 401k with 4% company match.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak, and hear. The employee is frequently required to sit. The employee is frequently required to use hands and fingers for data entry. The employee must regularly lift and/or
move up to 25 pounds. The Employer retains the right to change or assign other duties to this position.
SecureWon will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process may contact us at 1-855-458-6947.
Equal Opportunity Employer SecureWon is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status
Entry Level Outside Sales - Business Development Specialist
Come join the fastest growing cybersecurity company in Massachusetts as we expand our sales team across New England. We’re looking for individuals with a strong work ethic and proactive mindset, ready to take the initiative to succeed in a performance-driven environment. No previous Sales experience is required. A territory coverage opportunity, you must live local to your territory to be eligible for this position, and deep connections to the area are highly valued.
As a SecureWon Business Development Specialist, you’ll be responsible for building relationships with local businesses, presenting SecureWon’s capabilities, flyers, and full range of services, setting up meetings with prospective customers, and onboarding new customers. Using a consultative approach, you’ll help solve customer problems with personalized services and customized solutions to help their business thrive.
Proud to offer a rich and competitive compensation and benefits program to our employees.
Salary Compensation + Bonus: Estimated entry-level range for this role is $45,000-$65,000, based on geography and experience.
- Monthly car allowance (rate depending on geography)
- Contest and Vendor incentive earning opportunities.
- United Healthcare Health Plans with various plan designs to meet you and your family’s needs.
- Company Cell Phone Stipend – $50/month
- Dental / Vision coverage, Company-paid life insurance, 401(k) with a 4% match and more!
Essential Duties and Responsibilities:
- Travel, by car and/or walking, throughout assigned marketplaces to call on prospective customers to develop as clientele.
- Distribute marketing material to current and prospective clients.
- Display or demonstrate merchandise to develop customers’ product knowledge.
- Quote and provide contracted pricing as necessary.
- Develop and maintain an outstanding working relationship with new customers to ensure customer satisfaction during the onboarding process.
- Collaborate with Sales Leadership on converting prospective customer sales leads.
- Perform necessary account setup in system to ensure customer success.
- Seamlessly transition accounts to account management team.
- Develop and maintain working relationships with Sales, Tech team, Customers, and Support staff.
- Attend weekly Company Sales Meetings.
- All other duties as assigned.
Knowledge, Skills, and Abilities:
- Outstanding communication skills
- Able to manage multiple priorities in a fast-paced environment.
- Must be self-motivated and able to work independently.
- Ability to converse, read & write in English.
Qualifications:
- A bachelor’s Degree (BS or BA) from a four-year college required.
- 0-1 years’ experience in related cybersecurity and/or technology classes, positions, is highly valued.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed above are representative of the knowledge, skill and/or ability required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak, and hear. The employee is frequently required to sit. The employee is frequently required to use hands and fingers for data entry. The employee must regularly lift and/or move up to 25 pounds. The Employer retains the right to change or assign other duties to this position.
SecureWon will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process may contact us at 1-855-458-6947.
Equal Opportunity Employer
SecureWon is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Book a Call With Craig
Feeling overwhelmed by cyber threats? Struggling to align technology with your growth plans? An initial consultation with our cybersecurity expert, Craig, can help map your path forward.
In just 30 minutes, you’ll gain clarity on your security posture and discover strategic opportunities for your organization. Whether you’re an educational institution, municipality, growing business, or non-profit, Craig’s 20+ years of experience in Technology, SaaS, and B2B Leadership, helps him identify both immediate needs and longer-term technology goals.
Ready for practical insights and a clear picture of how enterprise-grade security could work for your organization?
